All of our shoes are handmade at our George factory in SA. Slight variations in colour and imperfections show the natural character of the leather. They are not flaws or faults but clear indications of real leather. These are not a basis for a return.
Should we not have your shoes in stock then we will gladly make them with a lead time of 2-3 weeks. If we do have stock your shoes will be shipped within 1-3 working days after payment has been made. Our courier delivery time is over and above this.
Bummel Shoes accepts payment via EFT, credit card payments via Shopstar Pay as well as Snapscan and Pay Just Now. An order will only be shipped once it's been paid in full, with the exception of the Pay Just Now option, where you pay one-third when ordering and the remaining 2/3rds over the following two months. Check details here >>
You're welcome to pick up your order in George. Please send an email (including your order number) to firstname.lastname@example.org to organise the collection.
All orders are shipped from George using our courier Aramex. Please allow 3-5 working days for delivery. Local and national shipping is free for orders over R1000. A shipping fee of R70 (George area) or R80 (RSA national) will be charged for any orders less than R1000. Our courier is unable to deliver to a PO Box, so we’ll need a physical address for delivery.
International orders are shipped through our courier company Aramex. Please allow 10-14 working days for delivery once your order has been shipped. You will receive a tracking number once your parcel is shipped. International rates for the shipment of one or two pairs, respectively, are displayed on check-out for the following areas: Southern Africa, the UK, Europe, Australia/NZ and the USA/Canada. View the current shipping rates here. Please email us for other destinations.
All prices are shown in ZAR and the shipping costs does not include customs duties, taxes or any fees charged by the receiving country. These must be paid by the recipient of the parcel.
All shoes are carefully inspected before shipping and therefore no returns will be allowed. All of our shoes are handmade and slight variations in colour and imperfections show the natural character of the leather. They are not flaws or faults but clear indications of real leather. These are not a basis for a return.
In the case of your shoes being the incorrect size, we can offer you an exchange for the correct size. In this case, Bummel’s return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We charge a handling fee of R100 for exchanges. We will arrange for collection, then ship your exchanged shoes to you. Your shoes will only be shipped once handling fee has been paid into our account.
To complete your exchange, Bummel requires a receipt or proof of purchase. Once your return is received and inspected, Bummel will send you an email to notify you that it has been received. We will ship your new pair of shoes within 3 workings days if we have it in stock, or within 2-3 weeks if it needs to be made.
We offer re-soling of your Bummels. Please drop them off at our shop and allow 5 working days. Alternatively send us your shoes with a courier of your choice to 46 York Street, corner York & Laing, George. The lead time for re-soling is 1-2 weeks from the day we receive your shoes, until we ship them back again.
The fee for re-soling is R300.00 and includes the courier fee back to the sender.
If you would like a custom-made pair of Bummel Shoes in a special colour or leather please note: In principle we are always happy to receive your enquiry and discuss your ideas. However, we will need extra time, so please allow for at least three weeks to make your unique shoes. A surcharge will be added for custom-made shoes. Please send you enquiry to email@example.com
We love creating beautiful things with others. If you have a good idea, definitely let us know about it.
We are always happy to hear from potential stockists and shops. Unfortunately we cannot wholesale at this stage, but the price can be discussed. Please email firstname.lastname@example.org for enquiries.